Quality Management, 6 credits

Kvalitetsledning, 6 hp

TMQU46

Main field of study

Industrial Engineering and Management

Course level

First cycle

Course type

Programme course

Examiner

Jason Martin

Director of studies or equivalent

Mårten Fristedt

Education components

Preliminary scheduled hours: 48 h
Recommended self-study hours: 112 h
ECV = Elective / Compulsory / Voluntary
Course offered for Semester Period Timetable module Language Campus ECV
6IKEA Chemical Analysis Engineering, Bachelor of Science in Engineering 6 (Spring 2023) 1 1 Swedish Linköping C
6CKEB Chemical Biology, Master of Science in Engineering (Industrial biotechnology and Production) 8 (Spring 2023) 1 1 Swedish Linköping C
6CKEB Chemical Biology, Master of Science in Engineering (Protein Science and Technology) 8 (Spring 2023) 1 1 Swedish Linköping C/E
6KKEM Chemistry, Bachelor's Programme 6 (Spring 2023) 1 1 Swedish Linköping E
6CTBI Engineering Biology, Master of Science in Engineering (Devices and Materials in Biomedicine) 8 (Spring 2023) 1 1 Swedish Linköping E
6CTBI Engineering Biology, Master of Science in Engineering (Industrial biotechnology and production) 8 (Spring 2023) 1 1 Swedish Linköping C

Main field of study

Industrial Engineering and Management

Course level

First cycle

Advancement level

G2X

Course offered for

  • Master of Science in Chemical Biology
  • Master of Science in Engineering Biology
  • Bachelor of Science in Chemical Analysis Engineering
  • Bachelor's Programme in Chemistry - Molecular Design

Prerequisites

At least two years studies at the Institute of Technology and knowledge within mathematical statistics.

Intended learning outcomes

The course intends to meet the requirements of the biotechnical and chemical engineering industry on engineers with knowledge in the quality field. The course will provide a holistic view of the quality field with particular focus on principles, practices and techniques for quality management. After the completed course, the student shall be able to:

  • collect, assess and analyse process information in order to systematically identify and solve quality related problems.
  • plan and conduct quality improvement projects concerning statistical quality control, product development and process improvement.
  • apply fundamental principles, practices and techniques for quality management, and use a systems perspective to identify situations where these can contribute to industrial development through improvement of products and processes.
  • critically assess and discuss forms of organising for quality improvement and describe principles for how quality management can be implemented in industrial organisations, such as the biotechnical, chemical engineering and pharmaceutical industry.
  • evaluate and develop policies, goals and procedures for quality management and describe the structure of a quality management system. 

Course content

Quality development, customer focus, mapping and improvement of processes, Statistical Process Control (SPC), quality and management tools, leadership for quality, strategic improvement work, and quality management systems.

Teaching and working methods

The course is organised around a number of project assignments related to an industrial example. The teaching consists of lectures, where theoretical perspectives are presented; tutorials where the students have the opportunity to apply central methods; and supervision to support the project assignments.

Examination

UPG2Hand-in-assignments2 creditsU, G
DAT2Computer examination4 creditsU, 3, 4, 5

The final grade is set by the computer examination. 

Grades

Four-grade scale, LiU, U, 3, 4, 5

Other information

Supplementary courses

Statistical Quality Control, Six Sigma Quality, Lean production, Customer Focused Product and Service Development

About teaching and examination language

The teaching language is presented in the Overview tab for each course. The examination language relates to the teaching language as follows: 

  • If teaching language is “Swedish”, the course as a whole could be given in Swedish, or partly in English. Examination language is Swedish, but parts of the examination can be in English.
  • If teaching language is “English”, the course as a whole is taught in English. Examination language is English.
  • If teaching language is “Swedish/English”, the course as a whole will be taught in English if students without prior knowledge of the Swedish language participate. Examination language is Swedish or English depending on teaching language.

Other

The course is conducted in a manner where both men's and women's experience and knowledge are made visible and developed. 

The planning and implementation of a course should correspond to the course syllabus. The course evaluation should therefore be conducted with the course syllabus as a starting point. 

The course is campus-based at the location specified for the course, unless otherwise stated under “Teaching and working methods”. Please note, in a campus-based course occasional remote sessions could be included.  

If special circumstances prevail, the vice-chancellor may in a special decision specify the preconditions for temporary deviations from this course syllabus, and delegate the right to take such decisions.

Department

Institutionen för ekonomisk och industriell utveckling

Course literature

Books

  • Gremyr, Ida, Bergquist, Bjarne, Elg, Mattias, Drangel, Maria Vittoria, (2022) Kvalitetsutveckling : en översikt. Upplaga 1 Lund : Studentlitteratur, [2022]
    ISBN: 9789144155463

Other

  • Compendium and articles that are distributed during the course.

Code Name Scope Grading scale
UPG2 Hand-in-assignments 2 credits U, G
DAT2 Computer examination 4 credits U, 3, 4, 5

The final grade is set by the computer examination. 

Course syllabus

A syllabus must be established for each course. The syllabus specifies the aim and contents of the course, and the prior knowledge that a student must have in order to be able to benefit from the course.

Timetabling

Courses are timetabled after a decision has been made for this course concerning its assignment to a timetable module. 

Interruption in and deregistration from a course

The LiU decision, Guidelines concerning confirmation of participation in education (Dnr LiU-2020-02256), states that interruptions in study are to be recorded in Ladok. Thus, all students who do not participate in a course for which they have registered must record the interruption, such that the registration on the course can be removed. Deregistration from or interrupting a course is carried out using a web-based form: https://www.lith.liu.se/for-studenter/kurskomplettering?l=en

Cancelled courses and changes to the course syllabus

Courses with few participants (fewer than 10) may be cancelled or organised in a manner that differs from that stated in the course syllabus. The Dean is to deliberate and decide whether a course is to be cancelled or changed from the course syllabus. 

Guidelines relating to examinations and examiners 

For details, see Guidelines for education and examination for first-cycle and second-cycle education at Linköping University, Dnr LiU-2020-04501  (http://styrdokument.liu.se/Regelsamling/VisaBeslut/917592).

An examiner must be employed as a teacher at LiU according to the LiU Regulations for Appointments, Dnr LiU-2021-01204 (https://styrdokument.liu.se/Regelsamling/VisaBeslut/622784). For courses in second-cycle, the following teachers can be appointed as examiner: Professor (including Adjunct and Visiting Professor), Associate Professor (including Adjunct), Senior Lecturer (including Adjunct and Visiting Senior Lecturer), Research Fellow, or Postdoc. For courses in first-cycle, Assistant Lecturer (including Adjunct and Visiting Assistant Lecturer) can also be appointed as examiner in addition to those listed for second-cycle courses. In exceptional cases, a Part-time Lecturer can also be appointed as an examiner at both first- and second cycle, see Delegation of authority for the Board of Faculty of Science and Engineering.

Forms of examination

Principles for examination

Written and oral examinations and digital and computer-based examinations are held at least three times a year: once immediately after the end of the course, once in August, and once (usually) in one of the re-examination periods. Examinations held at other times are to follow a decision of the faculty programme board.

Principles for examination scheduling for courses that follow the study periods:

  • courses given in VT1 are examined for the first time in March, with re-examination in June and August
  • courses given in VT2 are examined for the first time in May, with re-examination in August and January
  • courses given in HT1 are examined for the first time in October, with re-examination in January and August
  • courses given in HT2 are examined for the first time in January, with re-examination in March and in August.

The examination schedule is based on the structure of timetable modules, but there may be deviations from this, mainly in the case of courses that are studied and examined for several programmes and in lower grades (i.e. 1 and 2). 

Examinations for courses that the faculty programme board has decided are to be held in alternate years are held three times during the school year in which the course is given according to the principles stated above.

Examinations for courses that are cancelled or rescheduled such that they are not given in one or several years are held three times during the year that immediately follows the course, with examination scheduling that corresponds to the scheduling that was in force before the course was cancelled or rescheduled.

When a course, or a written examination (TEN, DIT, DAT), is given for the last time, the regular examination and two re-examinations will be offered. Thereafter, examinations are phased out by offering three examinations during the following academic year at the same times as the examinations in any substitute course. If there is no substitute course, three examinations will be offered during re-examination periods during the following academic year. Other examination times are decided by the faculty programme board. In all cases above, the examination is also offered one more time during the academic year after the following, unless the faculty programme board decides otherwise. In total, 6 re-examinations are offered, of which 2 are regular re-examinations. In the examination registration system, the examinations given for the penultimate time and the last time are denoted. 

If a course is given during several periods of the year (for programmes, or on different occasions for different programmes) the faculty programme board or boards determine together the scheduling and frequency of re-examination occasions.

Retakes of other forms of examination

Regulations concerning retakes of other forms of examination than written examinations and digital and computer-based examinations are given in the LiU guidelines for examinations and examiners, http://styrdokument.liu.se/Regelsamling/VisaBeslut/917592.

Course closure

For Decision on Routines for Administration of the Discontinuation of Educational Programs, Freestanding Courses and Courses in Programs, see DNR LiU-2021-04782. After a decision on closure and after the end of the discontinuation period, the students are referred to a replacement course (or similar) according to information in the course syllabus or programme syllabus. If a student has passed some part/parts of a closed program course but not all, and there is an at least partially replacing course, an assessment of crediting can be made. Any crediting of course components is made by the examiner.

Registration for examination

In order to take an written, digital or computer-based examination, registration in advance is mandatory, see decision in the university’s rule book https://styrdokument.liu.se/Regelsamling/VisaBeslut/622682. An unregistered student can thus not be offered a place. The registration is done at the Student Portal or in the LiU-app during the registration period. The registration period opens 30 days before the date of the examination and closes 10 days before the date of the examination. Candidates are informed of the location of the examination by email, four days in advance. 

Code of conduct for students during examinations

Details are given in a decision in the university’s rule book: http://styrdokument.liu.se/Regelsamling/VisaBeslut/622682.

Retakes for higher grade

Students at the Institute of Technology at LiU have the right to retake written examinations and digital and computer-based examinations in an attempt to achieve a higher grade. This is valid for all examination components with code “TEN”, “DIT” and "DAT". The same right may not be exercised for other examination components, unless otherwise specified in the course syllabus.

A retake is not possible on courses that are included in an issued degree diploma. 

Grades

The grades that are preferably to be used are Fail (U), Pass (3), Pass not without distinction (4) and Pass with distinction (5). 

  • Grades U, 3, 4, 5 are to be awarded for courses that have written or digital examinations.
  • Grades Fail (U) and Pass (G) may be awarded for courses with a large degree of practical components such as laboratory work, project work and group work.
  • Grades Fail (U) and Pass (G) are to be used for degree projects and other independent work.

Examination components

The following examination components and associated module codes are used at the Faculty of Science and Engineering:

  • Grades U, 3, 4, 5 are to be awarded for written examinations (TEN) and digital examinations (DIT).
  • Examination components for which the grades Fail (U) and Pass (G) may be awarded are laboratory work (LAB), project work (PRA), preparatory written examination (KTR), digital preparatory written examination (DIK), oral examination (MUN), computer-based examination (DAT), home assignment (HEM), and assignment (UPG).
  • Students receive grades either Fail (U) or Pass (G) for other examination components in which the examination criteria are satisfied principally through active attendance such as tutorial group (BAS) or examination item (MOM).
  • Grades Fail (U) and Pass (G) are to be used for the examination components Opposition (OPPO) and Attendance at thesis presentation (AUSK) (i.e. part of the degree project).

In general, the following applies:

  • Mandatory course components must be scored and given a module code.
  • Examination components that are not scored, cannot be mandatory. Hence, it is voluntary to participate in these examinations, and the voluntariness must be clearly stated. Additionally, if there are any associated conditions to the examination component, these must be clearly stated as well.
  • For courses with more than one examination component with grades U,3,4,5, it shall be clearly stated how the final grade is weighted.

For mandatory components, the following applies (in accordance with the LiU Guidelines for education and examination for first-cycle and second-cycle education at Linköping University, http://styrdokument.liu.se/Regelsamling/VisaBeslut/917592): 

  • If special circumstances prevail, and if it is possible with consideration of the nature of the compulsory component, the examiner may decide to replace the compulsory component with another equivalent component.

For possibilities to alternative forms of examinations, the following applies (in accordance with the LiU Guidelines for education and examination for first-cycle and second-cycle education at Linköping University, http://styrdokument.liu.se/Regelsamling/VisaBeslut/917592): 

  • If the LiU coordinator for students with disabilities has granted a student the right to an adapted examination for a written examination in an examination hall, the student has the right to it.
  • If the coordinator has recommended for the student an adapted examination or alternative form of examination, the examiner may grant this if the examiner assesses that it is possible, based on consideration of the course objectives.
  • An examiner may also decide that an adapted examination or alternative form of examination if the examiner assessed that special circumstances prevail, and the examiner assesses that it is possible while maintaing the objectives of the course.

Reporting of examination results

The examination results for a student are reported at the relevant department.

Plagiarism

For examinations that involve the writing of reports, in cases in which it can be assumed that the student has had access to other sources (such as during project work, writing essays, etc.), the material submitted must be prepared in accordance with principles for acceptable practice when referring to sources (references or quotations for which the source is specified) when the text, images, ideas, data, etc. of other people are used. It is also to be made clear whether the author has reused his or her own text, images, ideas, data, etc. from previous examinations, such as degree projects, project reports, etc. (this is sometimes known as “self-plagiarism”).

A failure to specify such sources may be regarded as attempted deception during examination.

Attempts to cheat

In the event of a suspected attempt by a student to cheat during an examination, or when study performance is to be assessed as specified in Chapter 10 of the Higher Education Ordinance, the examiner is to report this to the disciplinary board of the university. Possible consequences for the student are suspension from study and a formal warning. More information is available at https://www.student.liu.se/studenttjanster/lagar-regler-rattigheter?l=en.

Regulations (apply to LiU in its entirety)

The university is a government agency whose operations are regulated by legislation and ordinances, which include the Higher Education Act and the Higher Education Ordinance. In addition to legislation and ordinances, operations are subject to several policy documents. The Linköping University rule book collects currently valid decisions of a regulatory nature taken by the university board, the vice-chancellor and faculty/department boards.

LiU’s rule book for education at first-cycle and second-cycle levels is available at http://styrdokument.liu.se/Regelsamling/Innehall/Utbildning_pa_grund-_och_avancerad_niva

Books

Gremyr, Ida, Bergquist, Bjarne, Elg, Mattias, Drangel, Maria Vittoria, (2022) Kvalitetsutveckling : en översikt. Upplaga 1 Lund : Studentlitteratur, [2022]

ISBN: 9789144155463

Other

Compendium and articles that are distributed during the course.

Note: The course matrix might contain more information in Swedish.

I = Introduce, U = Teach, A = Utilize
I U A Modules Comment
1. DISCIPLINARY KNOWLEDGE AND REASONING
1.1 Knowledge of underlying mathematics and science (G1X level)
X
X
DAT2
UPG2
Previous knowledge requirements: Statistics. During the course, statistics are applied in practice-based tools such as Statistical Process Control (SPC)
1.2 Fundamental engineering knowledge (G1X level)
X
X
DAT2
UPG2
Only previously gained knowledge. The teaching content of SPC are technical science subjects.
1.3 Further knowledge, methods, and tools in one or several subjects in engineering or natural science (G2X level)
X
DAT2
UPG2
Teaching in tools/methods such as process mapping, SPC
1.4 Advanced knowledge, methods, and tools in one or several subjects in engineering or natural sciences (A1X level)
X
Focus in the course is to introduce and convey basic knowledge that is taught in advanced courses such as SixSigma, SQC, Customer focus etc
1.5 Insight into current research and development work
NOT applicable. TMQU46 is a basic course where focus is not on research and development projects.
2. PERSONAL AND PROFESSIONAL SKILLS AND ATTRIBUTES
2.1 Analytical reasoning and problem solving
X
X
DAT2
UPG2
Analytical thinking is central in all tools and methods taught in the course. Several problem solving methodologies are also introduced (e.g. PDSA) with continued application in advanced courses such as SixSigma and SQC..
2.2 Experimentation, investigation, and knowledge discovery
X
UPG2
Team assignments that facilitates experimenting and investigative ways of working.
2.3 System thinking
X
X
DAT2
UPG2
Introducing systems thinking according to Deming but QM also has a general systems perspective throughout the course and teaching (e.g. process orientation)
2.4 Attitudes, thought, and learning
X
DAT2
UPG2
Quality Management philosophy, principles, methods and tools.
2.5 Ethics, equity, and other responsibilities
X
UPG2
Not a specific focus in the course but previous knowledge is applied.
3. INTERPERSONAL SKILLS: TEAMWORK AND COMMUNICATION
3.1 Teamwork
X
X
UPG2
Team assignment pedagogy is applied throughout the course.
3.2 Communications
X
X
UPG2
Team presentations and report writing in team assignments.
3.3 Communication in foreign languages
X
DAT2
UPG2
Course language is English
4. CONCEIVING, DESIGNING, IMPLEMENTING AND OPERATING SYSTEMS IN THE ENTERPRISE, SOCIETAL AND ENVIRONMENTAL CONTEXT
4.1 External, societal, and environmental context
X
DAT2
UPG2
These aspects are essential parts of decision making and execution of Quality Management.
4.2 Enterprise and business context
X
X
DAT2
UPG2
Introduction in order to understand the context for Quality Management. Teaching content regarding conditionns for production and how to increase competitiveness through improved quality.
4.3 Conceiving, system engineering and management
X
DAT2
UPG2
Customer focus, process management, SPC
4.4 Designing
X
This is introduced in this course in order to be applied in future course such as customer focus, SixSigma, robust design etc.
4.5 Implementing
NOT applicable. TMQU46 is a basic course where the realisation of products is not in focus.
4.6 Operating
NOT applicable. TMQU46 is a basic course where the realisation of products is not in focus.
5. PLANNING, EXECUTION AND PRESENTATION OF RESEARCH DEVELOPMENT PROJECTS WITH RESPECT TO SCIENTIFIC AND SOCIETAL NEEDS AND REQUIREMENTS
5.1 Societal conditions, including economic, social, and ecological aspects of sustainable development for knowledge development
NOT applicable. TMQU46 is a basic course where focus is not on research and development projects. We interpret part 5.1-5.5 as master/candidate projects.
5.2 Economic conditions for knowledge development
NOT applicable. TMQU46 is a basic course where focus is not on research and development projects. We interpret part 5.1-5.5 as master/candidate projects.
5.3 Identification of needs, structuring and planning of research or development projects
NOT applicable. TMQU46 is a basic course where focus is not on research and development projects. We interpret part 5.1-5.5 as master/candidate projects.
5.4 Execution of research or development projects
NOT applicable. TMQU46 is a basic course where focus is not on research and development projects. We interpret part 5.1-5.5 as master/candidate projects.
5.5 Presentation and evaluation of research or development projects
NOT applicable. TMQU46 is a basic course where focus is not on research and development projects. We interpret part 5.1-5.5 as master/candidate projects.

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